SEPANG – We wish to update that the systems at KUL have not fully stabilised. The team will continue to work round the clock in order to rectify the situation. Among the solutions that are being employed include the replacement of hardware equipment. We are pleased to inform that we have received delivery of the equipment which will undergo testing tonight. We hope to be able to resolve the situation by tomorrow morning (23 August 2019).
Once again, we deeply regret the inconvenience caused to all passengers. We have deployed even more staff on the ground, with the total numbering almost 1,000 to provide all possible assistance to passengers and airlines.
Passengers can get more information from our social media feeds and are advised to reach the airport at least four hours before their flight departure time. We are also encouraging passengers to check-in via the respective airlines’ mobile app or website.
We will be issuing further updates on the situation either through our social media platforms or news releases. Meanwhile, do reach out to any airport staff on the ground if you require information regarding your flight details.